Vapiano Lovers (our App)
What is Vapiano Lovers?
It’s our brilliant new app which is for rewards and loyalty.
How do I get it?
Download from the App or Android store under VAPIANO LOVERS or scan the QR code on the menu or table talker.
You can also sign up via Wi-Q which is the platform we use for you to order food - there will be a prompt within the journey to join Vapiano Lovers
How does it work?
So easy, every £1 you spend you get 10 points. You can use your points at 250 points for a special offer, or save them to go to the next offer
What if I want to order via the team and not on the app?
As long as you're signed up to Vapiano Lovers, you can still collect points by letting the team know which phone number you used when signing up. The system will then recognise you and add the points on.
When will my 30% sign up gift arrive?
This will arrive into 'My Gifts' section in the app, after you have placed your first order with us (through the app)
How long do I have to redeem them?
The points are valid for 12 months from start. If you have an offer to redeem, it’s ready to use for
12 months then if you didn’t use it, it will expire.
Can I swap my reward for something else in the menu?
No. The rewards are set. If you don’t want garlic bread, for example, don’t redeem the offer, continue to collect points until you get to the £10 off level
Do I have to sign up to marketing?
No, you don’t have to be opted into all marketing to be a Vapiano Lover
How can I delete my Vapiano Lovers account?
Simply tap on your profile top right corner and delete account
Is the app available in all locations?
We are live in London for now, with Manchester coming soon!
Our Restaurants
How do I order at Vapiano?
We made some big changes in 2020 to follow government Covid guidelines, these changes are now standard for us and from feedback we can see most of you prefer this way.
You now order by taking a seat then scanning the QR code on the table which will take you to our online ordering system, choose your favourite dish with plenty of opportunity to personalise the dish, exactly how you did before, pay and then wait for our team to bring you your best meal of the day!
How can I make a booking?
Yes, we now take bookings, please book a table here - https://uk.vapiano.com/book-a-table/
What are your opening hours?
You can find trading hours for each of our restaurants here.
Are your restaurants wheelchair accessible?
All our restaurants are accessible - many have lifts or easy access, and ground floor disables toilets. If you have any specific requirements, please contact us at info@vapiano.co.uk so that we can make any necessary arrangements for you.
Are your restaurants dog friendly?
We do not allow dogs inside our restaurants unless they are required to help the blind or partially impaired. We do have outside space at some of our restaurants that would be suitable for dogs, but please note we do not offer water unless you bring your own dog bowl.
Do you have outside seating?
Our restaurants in Tottenham Court Road, Bankside, Tower Bridge and Manchester have the option to dine outside.
Which locations are you in?
You can find Vapiano in 25 countries worldwide. In the UK we have restaurants in London and Manchester. Check if you have a Vapiano near you - Find Your Nearest Vapiano Restaurant Here | VAPIANO UK.
How do I find out more about franchising?
You can find out more here.
Our Food
Is our chicken sustainable?
We are proud to adopt the Better Chicken Commitment for 100% of the chicken we use across our European supply chain, and commit to meeting all the standards in it by 2026 at the latest.
Where can I view your menu?
You can find our menu here.
Do you have a kids menu?
We offer a kids main dish and drink for just £7.95. You can see the full Kids Menu here.
Are you certified Halal?
Although many of our items on offer are halal suitable, we are not officially a certified Halal. We have controls and procedures in place to prevent cross contamination from allergens and raw to cooked products, we cannot guarantee that halal ingredients have not been handled or stored with non halal ingredients. Unfortunately, we are not able to offer halal cheese at this moment in time.
Do you have vegan options?
Although our menu changes from time to time, you will be able to spot what is Vegan as it’s marked with VE on our menu. Always ask a member of the team if you are not certain, as they will be able to assist you with any dietary requirement.
What is your allergy procedure?
In line with the current regulations, we consider all 14 recognised allergens within our operations. If you are unsure if your dietary requirements are covered by such legislation, please speak to a member of the team and we will be happy to advise.
To start: we identify allergens present in the ingredients provided by our suppliers and then incorporate this into our recipes. No ingredient can be used until it is approved by our technical team.
Next: when storing or handling ingredients we take care to prevent any unwanted contamination.
Your order: when you order with us, we will have one of our chefs wash their hands, clean their area, use fresh clean utensils, and prepare your meal with unopened stock from our back fridges that has not been exposed to the cooking line yet.
Please note that we do take all reasonable precautions to manage allergens, but we can never guarantee the complete absence and therefore we strongly advise you to speak to a member of the team before placing any order so that we have that conversation with you and understand your needs.
Do you have a gluten free menu?
Unfortunately, due to the nature of our operations we do not offer a gluten free menu. We do have select dishes such as our risotto which is made without gluten, but we have not had our operations certified as gluten free. Although we take all reasonable precautions to prevent gluten contamination, we cannot guarantee its complete absence.
How to make Vapiano food at home?
You can find out how to make some of our most famous dishes over on our TikTok channel: VapianoUK (@vapianouk) TikTok | Watch VapianoUK's Newest TikTok Videos.
Can I view your nutritional information?
You can view all of our nutritional information here.
Payments and promotions
What payment methods do you accept?
Apple Pay or Google Pay, Visa and Amex. We no longer accept cash.
Do you offer student discount?
Students can get 20% off their full bill all day, every day. Just show a valid student photo ID to our restaurant team before ordering. This cannot be used in conjunction with any other offer.
Do you offer NHS discount?
We offer 20% NHS discount and BLUELIGHT all day, every day. Just show a valid NHS photo ID to our restaurant team before ordering. This cannot be used in conjunction with any other offer.
Does Vapiano sell gift cards?
We currently don’t sell gift cards; we are hoping to launch these later this year. Keep an eye on our socials!
Do you give out “black cards”?
Vapiano doesn’t have a “Black Card” (yet)
Takeaway and Delivery
Do you offer takeaway?
You can Order Click & Collect here or are order directly from our front of house.
Which delivery platforms are you on?
You can find us on Deliveroo and Uber Eats.